Returns & Exchanges
At FRAME, we want you to love your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please note that final sale items are not eligible for return or reimbursement.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process and select your preferred outcome.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email or generated through the portal.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact before sealing the box.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy to monitor your package until it reaches our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing